Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

10 ways to respond to online reviews

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10 ways to respond to online reviews

By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

Avoid long queues forming in your restaurant with CST's top tips

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Four ways to manage a restaurant queue

By Ashley Sheppard

Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

How to make your hospitality business pet-friendly

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How to make your hospitality business pet-friendly

By Jennifer Stevens

Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

How to create a tea menu

By Tom Price

To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

10 tips for successful al fresco dining

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10 tips for successful al fresco dining

By Steven Pike

Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

Five steps to choosing the right tableware

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Five steps to choosing the right tableware

By Valda Goodfellow

Choosing the right tableware for your restaurant is a major decision and can be a big investment. Ensure that investment works for you and your business by following these five top tips from Goodfellows managing director Valda Goodfellow.

Follow this checklist before you hit the play button. Thinkstock.

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What you need to know about playing music in your hospitality business

By Sarah Mitchell

Music has the ability to create an atmosphere that can contribute to a fun and enjoyable experience in your restaurant, hotel or pub, but before you hit the play button, follow this checklist from Sarah Mitchell at PPL to ensure you're going about...

It's not all about the meat. There are many ways chefs can rejuvenate and differentiate their menus with innovative vegetarian dishes.

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How chefs can better serve vegetarians and vegans

By Tony Naylor

For National Vegetarian Week (16-22 May) , Restaurant magazine columnist Tony Naylor suggests 10 ways chefs can improve their offering for vegetarians and vegans. 

How to cater for customers following gluten-free diets

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How to cater for customers following gluten-free diets

By Kathryn Miller

On the first day of Coeliac UK Awareness Week, Coeliac UK's head of food policy Kathryn Miller, outlines the practical steps hospitality operators can take to cater for customers following a gluten-free diet. 

Remember the business traveller may be looking to do more than attend meetings and conferences

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How hotels can tap into the bleisure market

By Mark Anderson

As more corporate guests decide to extend their stay in many hotels for a leisure break, Mark Anderson, deputy manager of the Royal Garden Hotel in Kensington, London, gives his top tips to tapping into the 'bleisure' market. 

Thinking of taking the plunge and adding a spa to your hotel? Read Alistair Johnson's tips first

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What to consider when adding a spa to your hotel

By Alistair Johnson

Adding a spa to your hotel business is guaranteed to get people talking about you, but it’s easy to lose sight of the target - to increase your customer offering and your revenue, says SPA Creators managing director Alistair Johnson. Here he shares five...

Hospitality is particularly vulnerable to data breaches, but there are steps you and your business can take to protect it from cyber crime. Photo: Thinkstock/istock/BrianAJackson

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How to protect your hospitality business from cyber crime

By Oliver Pinson-Roxburgh

Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk of cyber crime. 

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