Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Attract guests from all over the globe, tailor your business to their requirements and gain their loyalty

ASK THE EXPERTS

How to personalise the hospitality experience for different nationalities

By Joel Brandon-Bravo

With the UK benefiting from an uplift in visits from international travellers Joel Brandon-Bravo of Travelzoo discusses why and how hospitality businesses can personalise the experience for international guests to help build loyalty from all markets. 

10 ways to respond to online reviews

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10 ways to respond to online reviews

By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

Avoid long queues forming in your restaurant with CST's top tips

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Four ways to manage a restaurant queue

By Ashley Sheppard

Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

How to make your hospitality business pet-friendly

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How to make your hospitality business pet-friendly

By Jennifer Stevens

Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

How to create a tea menu

By Tom Price

To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

10 tips for successful al fresco dining

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10 tips for successful al fresco dining

By Steven Pike

Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

Five steps to choosing the right tableware

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Five steps to choosing the right tableware

By Valda Goodfellow

Choosing the right tableware for your restaurant is a major decision and can be a big investment. Ensure that investment works for you and your business by following these five top tips from Goodfellows managing director Valda Goodfellow.

Follow this checklist before you hit the play button. Thinkstock.

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What you need to know about playing music in your hospitality business

By Sarah Mitchell

Music has the ability to create an atmosphere that can contribute to a fun and enjoyable experience in your restaurant, hotel or pub, but before you hit the play button, follow this checklist from Sarah Mitchell at PPL to ensure you're going about...

It's not all about the meat. There are many ways chefs can rejuvenate and differentiate their menus with innovative vegetarian dishes.

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How chefs can better serve vegetarians and vegans

By Tony Naylor

For National Vegetarian Week (16-22 May) , Restaurant magazine columnist Tony Naylor suggests 10 ways chefs can improve their offering for vegetarians and vegans. 

How to cater for customers following gluten-free diets

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How to cater for customers following gluten-free diets

By Kathryn Miller

On the first day of Coeliac UK Awareness Week, Coeliac UK's head of food policy Kathryn Miller, outlines the practical steps hospitality operators can take to cater for customers following a gluten-free diet. 

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