Ask the Experts

Ask the Experts

Our panel of industry experts give their top tips on a range of topics, from marketing to operations and staffing, to help you run a better business. 

Remember the business traveller may be looking to do more than attend meetings and conferences

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How hotels can tap into the bleisure market

By Mark Anderson

As more corporate guests decide to extend their stay in many hotels for a leisure break, Mark Anderson, deputy manager of the Royal Garden Hotel in Kensington, London, gives his top tips to tapping into the 'bleisure' market. 

Thinking of taking the plunge and adding a spa to your hotel? Read Alistair Johnson's tips first

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What to consider when adding a spa to your hotel

By Alistair Johnson

Adding a spa to your hotel business is guaranteed to get people talking about you, but it’s easy to lose sight of the target - to increase your customer offering and your revenue, says SPA Creators managing director Alistair Johnson. Here he shares five...

Hospitality is particularly vulnerable to data breaches, but there are steps you and your business can take to protect it from cyber crime. Photo: Thinkstock/istock/BrianAJackson

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How to protect your hospitality business from cyber crime

By Oliver Pinson-Roxburgh

Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk of cyber crime. 

For National Apprenticehip Week HIT Training talks through the steps employers can follow to hire an apprentice

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What to consider when hiring an apprentice

By Jill Whittaker

At the start of National Apprenticeship Week 2016 Jill Whittaker, managing director of HIT Training discusses considerations for hospitality businesses when hiring an apprentice. 

How to make a five star hotel family-friendly

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How to make a five star hotel family-friendly

By Mark Anderson

Mark Anderson, deputy general manager of Kensington’s Royal Garden Hotel, discusses the challenges and benefits of being both five-star and family friendly. 

Ensure you account for everything when you value your business, says NFL Mutual's Darren Seward

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How to value your hospitality business correctly

By Darren Seward

Darren Seward, hospitality specialist at commercial insurer, NFU Mutual, discusses the importance of valuing the business assets of a pub, hotel and restaurant correctly. 

What you should know about accepting payments from customers from abroad

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What you should know about accepting payments from customers from abroad

By Gino Ravaioli

Gino Ravaioli, chairman of the DCC Forum, a group of 5 international companies which works in the Dynamic Currency Conversion (DCC) and financial services sector, talks through the options hospitality businesses now have when taking payments from overseas...

Photo; Thinkstock/Monkeybusinessimages

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How to safeguard your hospitality business against flooding

By Sandra Jones

Sandra Jones, a partner at law firm Weightmans, advises owners of restaurants, hotels and pubs on how to protect their businesses from flooding and gives tips on what to do if you have been affected. 

How music can benefit your hospitality business

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How music can benefit your hospitality business

By Nick Chambers

Nick Chambers of PlayNetwork, a provider of entertainment media for businesses, looks at how choosing the right music for your hotel, restaurant or pub, can benefit your business.

How to get your head around SEO

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How to get your head around SEO

By Tom Beasley

Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to take control of the SEO (Search Engine Optimisation) for their websites.

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