Technical / White Paper

The Worldpay Customer Experience Report

Published

Format: PDF file | Document type: Technical / White Paper

The Worldpay Customer Experience Report

Related categories: Equipment, Technology, Hospitality Services

Download Worldpay’s Customer Experience Report for insights into consumer behaviour and attitudes towards eating and drinking out in the UK and what it means for businesses.

  • Fear of friction

Almost one in three 21-34 year olds are frustrated by waiting to get the bill

  • Hyper-convenience

67% of 16-20 year olds are interested in placing their order online, ahead of travelling to a restaurant or bar

  • Rational loyalty

Many want to be part of a reward or loyalty scheme, and 83% of those that already are say it’s worth it.

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