Information Request

The average business never hears from 96% of its unhappy customers...

Published

Format: Link | Document type: Information Request

World Host image

Customer service is imperative to running a successful hospitality operation and we have the perfect solution for your business:

Register now and experience WorldHost for yourself for FREE

You are invited to attend a FREE session where you can understand how WorldHost customer service training can enhance your business and benefit your staff.

To attend, simply fill in your details on the right-hand side. We will then come back to you to confirm the date and venue that best suits you.

What is WorldHost™?

WorldHost is a world-class training programme developed by the Province of British Columbia in Canada and successfully used to train 1 million people worldwide, including 39,000 volunteers and tourism staff at the 2010 Vancouver Winter Olympics.

WorldHost has been adapted by People 1st, the sector skills council for hospitality, passenger transport, travel and tourism, for the UK market. The various workshops covered by the programme: Principles of Customer Service, Customers with Disabilities, Service Across Cultures and the Ambassador Workshop - particularly designed for volunteers assisting visitors to our country – will provide your employees with all the necessary tools to offer excellent customer service.

WorldHost customer service training, which was recently awarded the London 2012 Inspire Mark by Locog, will be offered to tens of thousands of staff working at the London 2012 venues.

Related resources from People 1st

Supplier info centre