Technology

The battle of the bookings: How hotels can work with, not against OTAs

The battle of the bookings: How hotels can work with, not against OTAs

By Hannah Thompson & Emma Eversham

As the industry gears up for two major hotel events in the next few weeks, experts have agreed that online travel agents (OTAs) may not be the ‘necessary evil’ they are made out to be, and may actually offer many features designed to help, rather than...

There are still misconceptions around how hotel bookings websites work with the majority of consumers believing OTAs will always give them the cheapest available rate

IHG: Travellers hold misconceptions about hotel bookings sites

By Emma Eversham

Hoteliers could be facing a tough battle to encourage guests to book rooms with them direct after a survey revealed that 76 per cent use online travel agents (OTAs) because they believe they will guarantee them the best rates. 

OpenTable app launches 'lickable' food pictures

APRIL FOOL

OpenTable app launches 'lickable' food pictures

By Emma Eversham

Online restaurant reservations provider OpenTable has unveiled new 'lickable' technology which allows diners to taste dishes from their favourite restaurants.

Hospitality is particularly vulnerable to data breaches, but there are steps you and your business can take to protect it from cyber crime. Photo: Thinkstock/istock/BrianAJackson

ASK THE EXPERTS

How to protect your hospitality business from cyber crime

By Oliver Pinson-Roxburgh

Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk of cyber crime. 

HMA is now part of HOSPA

Hotel Marketing Association partners with HOSPA

By Emma Eversham

The Hotel Marketing Association (HMA) has signed a management agreement with the Hospitality Finance, Revenue Management and IT Professionals Association (HOSPA) to provide hospitality marketing expertise to its membership. 

ALTAR Furniture's Great Tape tables is part of the Modern Nostalgia trend while Williams' Refrigeration's coldrooms shows how the kitchen is now theatre

Hotelympia 2016 identifies industry trends

By Emma Eversham

The growth of free-from food, de-formalised dining and the kitchen as theatre are some of latest trends in the hospitality sector that will be explored in more detail at Hotelympia 2016. 

VisitEngland Awards for Excellence finalists revealed

VisitEngland Awards for Excellence finalists revealed

By Liam Garrahan

VisitEngland, the national tourist board, has announced the finalists for its Awards for Excellence, paying tribute to businesses and individuals who are at the top of their game with customer service and practice.

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Restaurant Congress Media Pack

Restaurant Congress Media Pack

Central themes for 2018 will be around forthcoming trends, challenges, opportunities and CSR. The event will shine a light on best practice, from restaurants...